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Incident history

September
Page Slow Down and Failure to Load
Resolved

The platform slowness and document generation issues are now fully resolved, and all systems are operating normally. We apologize for the disruption to your workflow.

September 9 at 11:08 AM EDT

Resolved after 1h 50m

August

No incidents reported

July
New incident: SoW users unable to see generated documents
Resolved

The issue affecting AI drafting, case summaries, case timelines, and billing summaries is now fully resolved, and all systems are operating normally. We apologize for the disruption to your workflow.

July 29 at 12:39 PM EDT

Resolved after 2h 15m

New incident: SERS CANNOT SUBMIT REQUEST
Resolved

This issue is now fully resolved, and customers can once again request expert-reviewed documents. All systems are operating normally. We apologize for the disruption to your workflow.

July 23 at 05:57 PM EDT

Resolved after 15m