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Apr 30, 2026 12:33 PM EDT Resolved after 7h 30m

AI Drafts Slow Loading Times and Failures

Updates

  • Apr 30, 2026 8:04 PM EDT

    The issue affecting AI draft generation and case file processing is now fully resolved, and all systems are operating normally. We apologize for the disruption this may have caused to your workflow. Thank you for your patience throughout this incident.

    Resolved
  • Apr 30, 2026 7:04 PM EDT (59 minutes earlier)

    We are continuing to monitor the fix deployed to address delays in AI draft generation and case file processing. Initial results show service stabilization is resuming. We will provide a final update once the issue is fully resolved. Thank you for your patience.

    Monitoring
  • Apr 30, 2026 6:32 PM EDT (31 minutes earlier)

    Our engineering team is actively deploying a fix for the delays impacting AI draft generation and case file processing. We will provide an update once the deployment has been completed. Thank you for your continued patience.

    Identified
  • Apr 30, 2026 6:01 PM EDT (30 minutes earlier)

    We understand this issue has been ongoing and appreciate your continued patience. Our team is still working to fully resolve the delays affecting AI draft generation and case file processing. We will share our next update by 3:30 pm PST.

    Identified
  • Apr 30, 2026 5:29 PM EDT (32 minutes earlier)

    We are actively working to resolve reports of slow load times, delays in case file processing, and issues with AI draft generation. We have identified the source of the problem and are taking steps to address it.

    During this time, some users may continue to experience delays with AI draft creation and case file processing. We appreciate your patience and will provide updates as the situation progresses.

    Identified
  • Apr 30, 2026 5:03 PM EDT (25 minutes earlier)

    We are continuing to implement a fix to address reports of long load times and failures for AI draft generation. Users may continue to experience delays in AI draft creation during this time.

    Identified
  • Apr 30, 2026 4:29 PM EDT (33 minutes earlier)

    We are continuing to implement a fix to address reports of long load times and failures for AI draft generation. Users may continue to experience delays in AI draft creation during this time.

    Identified
  • Apr 30, 2026 3:50 PM EDT (38 minutes earlier)

    We are continuing to implement a fix to address reports of long load times and failures for AI draft generation. Users may continue to experience delays in AI draft creation during this time.

    Identified
  • Apr 30, 2026 3:15 PM EDT (35 minutes earlier)

    We are continuing to implement a fix to address reports of long load times and failures for AI draft generation. Users may continue to experience delays in AI draft creation during this time.

    Identified
  • Apr 30, 2026 2:42 PM EDT (33 minutes earlier)

    We are continuing to implement a fix to address reports of long load times and failures for AI draft generation. Users may continue to experience delays in AI draft creation during this time.

    Identified
  • Apr 30, 2026 2:15 PM EDT (26 minutes earlier)

    We are continuing to implement a fix to address reports of long load times and failures for AI draft generation. Users may continue to experience delays in AI draft creation during this time.

    Identified
  • Apr 30, 2026 1:45 PM EDT (29 minutes earlier)

    We are continuing to implement a fix to address reports of long load times and failures for AI draft generation. Users may continue to experience delays in AI draft creation during this time.

    Identified
  • Apr 30, 2026 1:16 PM EDT (29 minutes earlier)

    We are continuing to implement a fix to address reports of long load times and failures for AI draft generation. Users may continue to experience delays in AI draft creation during this time.

    Identified
  • Apr 30, 2026 12:45 PM EDT (31 minutes earlier)

    We have identified the cause of the long loading times and failures related to AI draft creation. We are currently implementing a fix. Users may continue to experience delays in AI draft creation during this time.

    Identified
  • Apr 30, 2026 12:33 PM EDT (11 minutes earlier)

    We are currently investigating reports that AI Drafts are slow to generate and may fail. Our engineering team is looking into the root cause, and we will provide an update as soon as we have more information.

    Investigating