External EvenUp Status Page

Updates

• May 13, 2026 1:24 PM EDT

  This issue is now fully resolved, and all voice agent calls are operating normally.

  Between approximately 5:00 PM ET on May 12 and the morning of May 13, a subset of voice agent calls failed to connect due to a compatibility change introduced by our upstream voice provider. Affected calls were incorrectly displayed as "In Progress" in the UI rather than reflecting their failed status — we are working to correct those records.

  A fix was deployed on the morning of May 13. We are conducting a full review of the incident and will take steps to prevent a similar disruption in the future.

  We sincerely apologize for the impact this had on your workflow and for any confusion caused by the inaccurate call statuses.

  Resolved
• May 13, 2026 1:08 PM EDT (16 minutes earlier)

  Admin agent calls have seen an increased failure rate since 5:00 PM ET yesterday. During that window, affected calls displayed as "In Progress" in the UI despite having failed. A fix is currently being deployed.

  Monitoring
• May 13, 2026 12:45 PM EDT (22 minutes earlier)

  Admin agent calls have seen an increased failure rate since 5:00 PM ET yesterday. During that window, affected calls displayed as "In Progress" in the UI despite having failed. A fix is currently being deployed.

  Investigating
• May 13, 2026 12:45 PM EDT (23 seconds earlier)

  Admin agent calls have seen an increased failure rate since 5:00 PM ET yesterday. Affected calls currently display as "In Progress" in the UI despite having failed. A fix is currently being deployed.

  Investigating
• May 13, 2026 12:30 PM EDT (14 minutes earlier)

  We've identified an issue causing an increased rate of failure for voice agent (admin agent) calls beginning yesterday evening (ET). Some affected calls may also display as "In Progress" in the UI despite having failed. A fix is currently being deployed. We'll provide our next update within 30 minutes.

  Investigating